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Based in Uruguay, Summum is a mobile application that is redefining the healthcare system. It has created a centralized self-management platform that serves as a dashboard for its users' medical needs. Summum lets patients coordinate medical appointments, receive prescriptions, order medications, and schedule virtual sessions, all through its mobile app. This saves customers hours by forgoing long phone hold times and trips to doctor’s offices.
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Dolores Martinez
Summum Manager
While Summum had an existing application, they partnered with Rootstrap to overhaul their product. The UX felt disorganized and hard to follow, while the UI felt dated, requiring a more modern, sophisticated look. The main challenge was validating all our assumptions and ensuring that Summum’s customers were aligned and excited about our proposed enhancements.
At the start of this project, we wanted to align on the strategic initiative; we held a few stakeholder interviews and wrote a detailed report of the client requirements. From these exercises, we created a quantitative report of Summum’s users and then developed three personas, which anchored the rest of the product, especially as we benchmarked our findings with direct competitors in the market. A user journey was mapped out, and user stories were prioritized by need and level of effort.
Once the app’s architecture was built out, we developed the wireframes. Initially, the wireframes were presented in black and white so our clients could focus and provide feedback solely on the user experience and flows. After the navigation, content, and structure were approved, we added the visual components, seamlessly combining the UX and UI. We then conducted usability tests with 15 users. Our team consolidated the responses and applied relevant, impactful feedback to the wireframes/requirements before handing it off to the development team.
Once the project's research and design phases were complete, our engineers were ready to start development. They rebuilt the entire front end from the ground up, making it easier for Summum’s users to schedule virtual appointments, in-person medical appointments, and exams, access their medical history, and order medications.
of trusted partnership helping drive change across a wide range of product and strategic initiatives.
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20,000 Exam Appointments
220,000 In-Person Medical Appointments
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10,500 Active users
48,000 Medication Orders
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114,000 Video Calls
